What we can help with
- Questions about how the site works or how to reach a host.
- Help publishing or correcting a property as a host.
- Reporting a problem with a listing, photo, or review.
- Privacy requests and ARCO rights (see the Privacy notice).
CasaNido is a local project for San Carlos, Miramar, and Guaymas: we organize direct rentals so you can talk to the host without middlemen or commissions. If you need help with the site, a listing, or a review, write to us.
The rental agreement, payments, and deposits happen directly between you and the host; CasaNido does not process payments and is not a party to the contract. If you have a dispute about a stay we are glad to review the listing, but the agreement is between the parties.
We usually answer email within one or two business days. For anything about a specific rental, the fastest path is always the host's direct WhatsApp shown on the listing.